All Laqfoil products which are distributed and installed by Cielo Ceilings are backed by a 10-year manufacturer’s warranty. Certain parts and specific materials also come with a 25 year manufacturer’s warranty.
The warranty covers stretch technology products end-to-end, including the following unlikely occurrences:
- Dislocation of the profiles
- Sagging of the membrane
- Distortion of the printed image
- Discoloration of the image or film
- Detachment of the harpoon anchor
- Any other cause of lost tension in the membrane.
The warranty limitations are similar to the usual warranty terms provided by construction contractors. They do not cover:
- Natural disasters or acts of God
- Mechanical damage
- Damage caused by aggressive corrosive chemicals
- Heat above 600C
- Cold below -400C
- Any other damage inflicted on the ceiling membrane from external sources, including sagging or movement of the building’s structural elements.
Cielo Ceilings just like Laqfoil values long-lasting relationship with their customers. Our professional installers are available to help with the installation of new light fixtures or to add enhancements to pre-existing stretch ceiling or wall products. These procedures are straightforward and affordable, but do require special training, materials, and instruments. Please contact us if you plan any modifications to a stretch ceiling or any other related technology product. If adjustments are not done by a Cielo Ceilings/Laqfoil professional, the 10-year manufacturer’s warranty may be voided.